Refund policy

Return & Refund Policy

At Wholesale Bedding, we are committed to supplying quality bedding, towels, and hospitality products to businesses across Australia. As a wholesale (B2B) supplier, our Return & Refund Policy differs from standard retail consumer policies.

1. Business Customers

Wholesale Bedding supplies products exclusively to businesses, including but not limited to retailers, hotels, motels, resorts, Airbnb hosts, aged care facilities, healthcare providers, schools, universities, and commercial organisations.

By placing an order, you acknowledge that purchases are made for business purposes.

2. Change of Mind

Due to the wholesale nature of our business, we do not accept returns or provide refunds for:

Change of mind
Ordering the incorrect product, colour, or size
Overstocking or reduced business demand
Customer preference after delivery

Please ensure all order details are correct before confirming your purchase.

3. Damaged or Faulty Products

If your order arrives damaged, defective, or incorrect, please notify us within 30 calendar days of receiving your shipment.

4. Incorrect Items Supplied

If we have supplied the wrong product, we will, at our discretion:

Replace the incorrect item,
Arrange collection of the incorrect goods, or
Provide a refund or credit for the affected products.

5. Return Authorisation

Returns must not be sent without prior written approval.

If your return is approved, we will provide:

Return instructions
Return Authorisation (RA) number (if applicable)
Return address

Unauthorised returns may be refused.

6. Product Condition

Approved returns must be:

Unused
Unwashed
In original packaging
Complete with all accessories and labels

Products that have been used, washed, altered, or damaged after delivery cannot be returned.

7. Non-Returnable Products

The following items cannot be returned unless they are faulty or supplied incorrectly:

Clearance or sale items
Custom-made or personalised products
Special-order products
Opened hygiene-sensitive items where resale is not appropriate
Products damaged through misuse or improper handling

8. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed to the original payment method within 5–10 business days.

Shipping charges are generally non-refundable unless the return results from our error.

9. Shipping Costs

Where a return is approved because of:

Incorrect goods supplied by Wholesale Bedding
Manufacturing defects
Transit damage

Wholesale Bedding will cover reasonable return shipping costs.

For all other approved returns, the customer is responsible for return freight.

10. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has entered processing, packing, or shipping, cancellation requests may not be accepted.

11. Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law (ACL) where those rights cannot legally be excluded.